\\_RETURNS & REFUNDS
We want you to be completely satisfied with our products and will gladly exchange or refund your order for all full-priced items within 30 days of receipt where products are in new, unworn and unwashed condition with original tags and packaging.
Can you return sale items?
Orders can be exchanged for different sizes if available. Please note that change of mind cannot be offered for sale items. Store Credits will be provided for all refund requests, unless the item is faulty, and in situations where the item cannot be exchanged.
What if you want a different size?
The quickest way to secure the right size is to place a new order online. You can then return your unwanted items for a refund or credit, as per our returns policy.
What if items are faulty/incorrect?
Please email us to advise of any issues with the items in your order so we can sort out a replacement/refund as soon as possible. If you did not purchase via unsanctionedrunning.com, please contact the relevant retailer for assistance according to their faulty returns policy.
Yes, you are responsible for posting your return back to us. Feel free to choose the shipping method that best suits you, however, we do suggest a tracked method. If you are returning an item due to it being faulty or an incorrect item, we will gladly reimburse your postage costs (just get in touch with us first).
We aim to process your return within 3 business days of receiving your order. We’ll let you know when your refund or credit has been processed.
If you wish to return your order, we will inform Afterpay to cancel the relevant payment plan for your returned items. Afterpay will refund any payments already made to the card linked to your Afterpay account. If you need more info about this, please contact Afterpay.
Please note: un-sanctioned™️ running has a strict 12-month Warranty period from receipt date.
Before you return the items please email us at: email@example.com and let us know your issue, and that you may need to return an item. Please also include your order number in the email subject field.
When returning items please wrap the package securely, include a note with your full name and order number and send to:
UN-SANCTIONED RETURNSc/o UN-DOING PTY LTD
- 44 Sackville Street,
- Collingwood, VIC 3066